Refund policy

Pursuant to the legal provisions in force, the Customer has the right to withdraw from the purchase of the Products without any penalty and without specifying the reason, within the term of 14 days, pursuant to art. 57 of Legislative Decree 206/2005, starting from the date of receipt of the products.

Before the expiration of the withdrawal period, the Customer will notify the Seller of his decision to exercise the indicated right by registered letter with return receipt, sent in advance by e-mail to the address indicated on the Site. The withdrawal notice must specify the order, the invoice number, the code, the Product and / or the quantity of the Products for which the right of withdrawal is to be exercised.

In case of exercise of the right of withdrawal, the Seller will reject any unpackaged Product, missing the external packaging and / or the original internal packaging, or of integral elements of the Product or in any case returned in ways other than those specified above, as well as the Products. for which the return costs have not already been fully paid by the Customer.

Pursuant to art. 47 of the Consumer Code - Legislative Decree 2006/2005, the right of withdrawal cannot be exercised if the Products fall within the definition of Medical Devices.

The right of withdrawal is also excluded in the cases provided for by art. 59 of the aforementioned Consumer Code.

The Seller has the right to cancel the order, in addition to the cases expressly provided for by current legislation, even in the event that the Customer fails to pay within the established deadline.

The Customer has no right to compensate for any claims against the Seller also deriving from any returns of material under warranty.